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TERMS AND CONDITIONS
LEMO FUN SRL is a commercial company active in the field of import and distribution of premium products from the European Union, an activity carried out in accordance with Romanian and European Union legislation.
The SITE https://www.candlesupply.eu is managed and is owned by the trading company LEMO FUN SRL (hereinafter referred to as «LEMO FUN» or «the company»), with registered office in Str. Nicolae Licaret 6, Sector 3, Bucharest, Romania, unique registration code RO35737049, registered at the Trade Registry with no. J40/3094/2016.
Browsing the SITE followed by placing an ORDER is equivalent to reading, understanding and acceptance by the CLIENT of the Terms and Conditions document. LEMO FUN reserves the right to make changes, additions and/or updates to this DOCUMENT whenever necessary, as a result of legislative changes or the production of important changes in the company's commercial activity, notifying the CLIENT by displaying the latest update on the SITE. Any changes that significantly affect the CLIENT or his legal situation in relation to LEMO FUN or if any changes are made to the processing activities of the CLIENT's personal data, LEMO FUN can notify the CLIENT by sending an e-mail, SMS or message displayed on the website, to the extent that the latter has agreed to this method of information.
This Terms and Conditions DOCUMENT applies to ORDERS made exclusively through the SITE https://www.candlesupply.eu, as they are published at that time on the SITE.
CONTENT has the following definition representing:
- all information on the SITE that can be viewed or accessed using an electronic device (laptop, tablet, smartphone);
- the content of any e-mail sent by LEMO FUN to its USERS or CLIENTS, by electronic means and/or by any other means of communication available;
- any information communicated by an employee or collaborator of LEMO FUN by any means to the USER or CLIENT, by accessing the contact information provided;
- information related to the products, SERVICES and/or prices charged by LEMO FUN in a certain period;
- information related to the products, SERVICES and/or rates charged by a third party with whom LEMO FUN has concluded partnership contracts, during a certain period;
- data related to the LEMO FUN company, or other data belonging to it;
- ACCOUNT, set of information requested by LEMO FUN accessed by entering an e-mail address and a password, which allow the CLIENT to access the products available on the SITE and to place ORDERS, and which contains information about the respective CLIENT's activity in relation to the company as there would be details about the history of orders placed through the SITE (order identification, fiscal invoices issued, etc.);
CLIENT, natural person or legal entity who has placed at least one order on the SITE, regardless of whether they have an account registered on the SITE or place an order without creating an account (as a «Visitor» or «Guest»);
CAMPAIGN, the act of exhibiting for commercial purposes, in the online environment and only through the SITE and the Facebook and Instagram pages of the Company or the page in other social networks, a finite number of products with a limited and predefined stock, for the period established by LEMO FUN;
DISTANCE CONTRACT according to the law, represents any contract concluded between LEMO FUN and the CLIENT without the simultaneous physical presence of the two parties, with the exclusive use of one or more means of distance communication;
The ORDER is an electronic process made up of several stages that intervenes as a form of communication between LEMO FUN as a SELLER and a CLIENT through which the latter expresses his intention to purchase certain Products and/or SERVICES by paying for them;
ORDER CONFIRMATION is an automatic e-mail received by the CUSTOMER who placed an order on the SITE, and which contains the details of the order placed regarding the characteristics of the ordered product(s) and the remaining price depending on the payment method chosen by the CLIENT. The transmission of the ORDER confirmation email represents, from a legal point of view, the moment of the conclusion of the contract between LEMO FUN and the CLIENT and, respectively, the acceptance of the order by LEMO FUN;
SHOPPING BASKET – section of the ACCOUNT that allows the USER/CLIENT to add the products they wish to purchase at the time of addition or at a later time. If the products are not purchased at the time of addition by placing the ORDER, the USER/CLIENT can benefit, if necessary, from the service offered by LEMO FUN of returning the products placed in the SHOPPING BASKET in case of non-completion of the order from which the CLIENT, by receiving COMMUNICATIONS COMMERCIAL from the company.
DOCUMENT these Terms and Conditions;
NEWSLETTER/ALERT (COMMERCIAL COMMUNICATIONS) means of information sent periodically, exclusively electronically, via electronic devices (e-mail, SMS), promoting and presenting the PRODUCTS, SERVICES and/or promotions (promotional campaigns) carried out by LEMO FUN in a certain period;
WEBSITE/SITE represents the SITE located at https://www.candlesupply.eu;
SERVICE, represents the e-commerce service carried out exclusively on the publicly available sections of the SITE, by giving CUSTOMERS the possibility to order products and/or services by using the electronic means at their disposal, including other means of remote communication (for example by telephone );
TRANSACTION collection from the CLIENT or reimbursement to him of an amount resulting from the sale of a product/provision of a service by LEMO FUN, including and if applicable, by using the services of the card processor approved by LEMO FUN, regardless of the way in which it is the ORDER has been delivered;
USER The natural (or legal) person who has or obtains access to the CONTENT, by using a means of communication (electronic, telephone, etc.), does not have an ACCOUNT and has not placed any ORDER on the SITE;
The SELLER is the commercial company LEMO FUN SRL, with Unique Registration Code RO35737049.
2.1. By using the SITE/CONTENT/SERVICE, the USER or CLIENT is responsible for the consequences arising from its use. Also, the USER or CLIENT is liable for any material, intellectual, technical or any other damage caused to the LEMO FUN SITE, CONTENT or SERVICE, or to any third party (partner) with whom LEMO FUN has concluded a valid contract, in accordance with Legislation in force.
2.2. The name "LEMO FUN" is a national trademark registered at the State Office for Inventions and Trademarks (OSIM).
2.3. In the event that the USER or CLIENT does not agree and/or does not accept and/or revokes the consent given for this DOCUMENT that regulates the commercial activity of LEMO FUN in relation to it:
2.3.1. The USER or CLIENT has the right to send, under certain conditions, a written request, informing LEMO FUN that he does not agree with: access to the SITE/CONTENT/SERVICE, other services or products offered by LEMO FUN through the SITE, receiving newsletters alerts/alerts of any kind and/or communications from LEMO FUN of any nature (e-mail, phone call, SMS, etc.). LEMO FUN will respond to the CLIENT in the shortest possible time, but no later than one month from the date of receipt of the request, depending on the request sent, its complexity and the legal possibility to realize it, in agreement with the CLIENT. In this sense, LEMO FUN will take into account the legal relationship it has with the CLIENT at the time of receiving the request.
2.4. The CLIENT can at any time revert to his decision to agree or disagree and/or to accept or not this DOCUMENT, in the form available at that time.
2.5. In order to exercise the right provided for in art 2.4, the CLIENT can contact LEMO FUN, or can use the links from the CONTENT accessed on the LEMO FUN WEBSITE intended for this purpose.
2.6. This SITE is addressed to USERS, natural persons who are at least 18 years old and who have not been suspended or removed by LEMO FUN, regardless of the reason for the suspension or removal.
2.7. At this time, the possibility to order online is only available to people residing in Romania or in the delivery areas expressly indicated on the SITE for delivery in case certain cities are periodically restricted from delivery or if at a given moment deliveries will be possible outside Romania.
2.8. When registering on the website, the USER is asked to confirm whether he meets the condition of reaching the age of 18 in order to enter into a relationship with LEMO FUN. If the age requirement is not met, the USER is asked not to place orders on the website. The USER can intervene at any time, exclusively in writing by sending an e-mail, to inform the company about the update of these conditions or in the event that persons under the aforementioned age category (minors) receive the consent of their legal representatives (parent or guardian) for to place orders on the SITE.
2.9. At this moment, considering the resources available to the company, it does not have other technical means integrated into the SITE to ensure that natural persons who use the SITE to place orders meet the conditions of this DOCUMENT, including the conditions regarding the age of the person .
3.1. The CONTENT, as defined above, including but not limited to logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia CONTENT presented on the SITE, are the exclusive property of LEMO FUN or the administrator to the company, all rights obtained in this regard directly or indirectly (through usage and/or publication licenses) being reserved.
3.2. The USER, CLIENT or other interested third party is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, connect, display, include any CONTENT in any context other than that originally intended by LEMO FUN, the inclusion of any CONTENT outside the SITE, the removal of the insignia representing the copyright of LEMO FUN on the CONTENT as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the CONTENT, in the absence of express consent by LEMO FUN or by its administrator.
3.3. Any CONTENT to which a third party has and/or obtains access by any means, is subject to the provisions of this DOCUMENT, if the CONTENT is not accompanied by a specific and valid user agreement concluded between LEMO FUN and the respective party that may derogate in whole or in part from the provisions of this DOCUMENT and without any implicit or express guarantee formulated by LEMO FUN with reference to that CONTENT.
3.4. The CLIENT or USER may copy, transfer and/or use the CONTENT only for personal or non-commercial purposes, as well as in direct relation with LEMO FUN, only if they do not conflict with the provisions of the DOCUMENT and with the relevant legislation and only with the prior written consent of LEMO FUN. LEMO FUN is not responsible for the way in which CUSTOMERS or other third parties (commercial companies, partners or media companies) use the CONTENT without the prior notification and consent of LEMO FUN.
3.5. If LEMO FUN grants the USER, CLIENT or other interested third party, the right to use, in the form described in a separate user agreement, a certain CONTENT, to which they have or can obtain access, the right of use concerns only that CONTENT or parts of it, as long as the CONTENT or its parts exist and only within the period defined in the agreement and within the limits of the agreement. The existence of a usage agreement expressly concluded by LEMO FUN with a third party, a USER or CLIENT, does not represent a contractual commitment on the part of LEMO FUN for that third party, USER or CLIENT who obtains access to the CONTENT or certain sections of the SITE- ul, in the sense that LEMO FUN has the right to modify, update or complete in any way and at any time the SITE or any of its sections, during or after the expiration of the user agreement.
3.6. No CONTENT transmitted to the USER, CLIENT or to another interested third party, by any means of communication (electronic, telephone, etc.) or acquired by him by accessing, visiting and/or viewing the SITE does not constitute a contractual obligation on the part of LEMO FUN and/or of an employee of the latter who mediated the transfer of CONTENT (if applicable).
3.7. Any use of the WEBSITE CONTENT for purposes other than those expressly permitted by this DOCUMENT or by the user agreement that accompanies it, if it exists, is prohibited. Violation of this section gives LEMO FUN the right to initiate the legal measures that are imposed against the unauthorized use of the WEBSITE CONTENT, in order to repair the potential material and image damage caused to the company.
3.8. Posting on the SITE or on LEMO FUN's social media pages, by the USER, CLIENT or other interested party, does not constitute a waiver by the company of a right over or in connection with the SITE. Except as expressly granted in this DOCUMENT, no party acquires any right, title or interest over or in connection with the SITE.
3.9. All the technical functionalities integrated in this SITE, the CONTENT and the development of these functionalities as well as the software in its entirety, are protected by copyright laws. Any other use, including the reproduction, modification, distribution, republication, transmission, display or performance of the CONTENT of this SITE is not permitted without obtaining the prior written consent of LEMO FUN.
3.10. With the exception of contrary provisions, the SITE, including all its CONTENT such as the design, text, graphics, logos, images, audio clips, as well as other aspects related to the SITE and CONTENT respectively, are protected by the norms regarding copyright and other laws in force at national or European level in the field of intellectual property and represents the property of LEMO FUN and its legal administrator.
3.11. The CONTENT can be modified at any time by LEMO FUN, the photo images, the design, the text, the graphics, the logos, the audio clips as well as other aspects related to the SITE and the CONTENT, respectively, having the character of a presentation suggestion.
4.1. THE CONTENT OF THE WEBSITE, namely images, texts, web graphic elements, scripts, software, design rights, models, patents, trademarks, are entirely the property of LEMO FUN and its authorized suppliers whose information can be posted on the WEBSITE or on the company's social media pages, in accordance with Law 8/1996 on copyright and related rights and the laws on intellectual and industrial property. The use without the consent of LEMO FUN of any of the elements listed above is punishable according to the legislation in force.
4.2. LEMO FUN can offer the USER or CUSTOMER, through an agreement, the right to use, in a described form, certain CONTENT of the SITE. This agreement applies strictly for the defined CONTENT, for a period established in the agreement and only for the person/persons who were allowed to use this CONTENT, without being able to use different sections of the SITE. The use on the SITE of any registered brand name does not constitute advertising for the respective company, except in the case where the purpose of the respective CONTENT was that of promotion.
5.1. LEMO FUN publishes on the SITE, its updated identification and contact data, for the information of USERS or CUSTOMERS.
5.2. By using the contact form integrated in the SITE or the existing sections for the purpose of communication and contact, the USER or CLIENT expresses his consent to be contacted by LEMO FUN through the means available and for which the USER or CLIENT consents, exclusively for the commercial purpose declared and in in order to achieve this goal, including by accessing electronic means, respectively e-mail or mobile phone (e-mail, SMS).
5.3. Accessing the SITE, using the information presented within it, visiting the pages or sending e-mails or notifications addressed to LEMO FUN is done electronically, by telephone, or through any other means of communication available to the USER or CLIENT. Thus, LEMO FUN will contact the CLIENT to receive information and/or notifications electronically and/or by telephone, including communications by e-mail, SMS or through announcements on the SITE, for the execution of the contract to which the CLIENT is a party or to respond to a requests related to an ongoing or concluded Contract, or to provide information about an order placed on the website or an order in the process of being placed, or about the return intention notified by the CLIENT or about a return already made.
5.4. For other purposes in which LEMO FUN electronically uses the CLIENT's contact data, such as for direct marketing and promotional purposes, LEMO FUN will request the CLIENT's consent. For more information you can access https://www.candlesupply.eu/pages/politica-de-confidentialitate.
5.5. LEMO FUN reserves the right not to respond to requests of any nature, which are not related to the products/SERVICES present on the SITE or to a contract concluded with a CLIENT, received by any means of communication (electronic, phone call, SMS, etc.) . An exception to the previous paragraph is the requests sent in connection with the personal data processing activities by the company, as stipulated in the Privacy Policy existing on the WEBSITE.
6.1. When the USER creates an ACCOUNT on the SITE or accesses the LEMO FUN SERVICES or products through the SITE without registering by creating an ACCOUNT, we will request the expression of prior consent regarding the receipt of newsletters and/or alerts from LEMO FUN, sent by e-mail (e-mail, SMS) and/or by phone call. The option regarding the agreement issued by the CLIENT can be modified at any time, in compliance with the provisions of art. 6.3.
6.2. The data taken from the CLIENT, for the purpose of sending newsletters and/or alerts, can be used by LEMO FUN within the limits of the Confidentiality Policy and the prior agreement expressed by the CLIENT.
6.3. You can opt out of receiving newsletters and/or alerts at any time by:
6.3.1. Using the specially intended link within the CONTENT of any newsletters and/or alerts received or by calling the telephone number 0784943113 (call with normal rate in the Orange network);
6.3.2. Using the options available in the CUSTOMER ACCOUNT, to modify the acceptance or receipt of newsletters and/or alerts;
6.3.3. Contacting LEMO FUN, using the tools available on the SITE in the "Contact" section, without any subsequent obligation of either party to the other.
6.4. Opting out of receiving newsletters and/or alerts does not imply waiving the acceptance granted in general for the provisions of this DOCUMENT or of the other applicable Policies.
6.5. LEMO FUN reserves the right to select the CLIENT who has previously expressed his agreement to receive newsletters and/or alerts in order to send these commercial communications, as well as the right to remove, in a justified manner, any CLIENT from its database. In this case, the CLIENT can contact LEMO FUN to receive the necessary justifications in relation to any decision and/or action taken in the sense of this article if he will not receive information about the measures taken by LEMO FUN and their motivation.
6.6. LEMO FUN may include in the newsletters and/or alerts sent to the CLIENT, advertising material in the form of CONTENT that refers to third parties who are in a partnership relationship with LEMO FUN at the time of sending the newsletters and/or alerts .
The use of the SITE involves the processing by LEMO FUN of your personal data and we consider that you have carefully read https://candlesupply.eu/pages/politica-de-confidentialitate a company, through which we inform you about to the processing conditions of your personal data. Before providing us with personal data through the SITE https://candlesupply.eu, you will be expressly asked to accept this policy.
8.1. Access to the SERVICE
8.1.1. Access to the SERVICE is allowed to any USER who has an active account, creates an Account or opts to place an ORDER without creating an ACCOUNT.
8.1.2. In order to be allowed access to the SERVICE, the USER will have to accept the provisions of this DOCUMENT and declare that he meets the condition of reaching the age of 18 in the event of placing an ORDER. We do not knowingly collect personal data from children under 18 years of age. If you are under the previously mentioned age limit, please do not use the LEMO FUN services and do not send us personal data. The provisions of the Privacy Policy regarding "Children" apply in this sense.
8.1.3. LEMO FUN reserves the right to restrict or exclude the USER's or CLIENT's access to the SITE, to the related SERVICES and/or if applicable, to some of the accepted payment methods, as well as to delete or restrict their ACCOUNT within the limits of the law and the present DOCUMENT, if the company considers that based on his conduct or activity on the SITE, the access and existence of the CLIENT'S ACCOUNT could harm or harm LEMO FUN or its CLIENTS in any way (for example, if a CLIENT refuses for at least 3 or an ORDER delivered or not received, unjustifiably, the ORDER upon delivery, may entail the restriction of the CUSTOMER in the sense of limiting his possibility to order products from the SITE, by telephone or by any means made available by LEMO FUN at a given time ). In any case, any action to restrict or exclude a CLIENT will be carried out in compliance with the provisions of art. 6.5.
8.1.4. If he opts for the creation of an ACCOUNT, a CLIENT can have only one ACCOUNT. It is forbidden to share an ACCOUNT between several CUSTOMERS.
8.1.5. In the event that LEMO FUN finds irregularities and/or violations of any kind of the provisions of this chapter, which lead to prejudice or disruption in any way to the company's activity, LEMO FUN reserves the right, at its own discretion, to cancel, limit, restrict, suspend or exclude the CLIENT's access to the CONTENT or SERVICE, in compliance with the provisions of art. 6.5 regarding the notification/information of the CLIENT.
8.2. Payment methods
For the purchase of existing products on the LEMO FUN WEBSITE, we offer our customers the following payment methods:
You can pay the value of the ordered products right upon their delivery to the courier company's staff.
You can pay online, when you place the order, using your card through the partner online payment platform - NETOPIA: (https://www.mobilpay.ro/public/card/).
8.3. Products and services
8.3.1. LEMO FUN can publish on the SITE information about products, services and/or promotions practiced by the company or by any other third party with whom LEMO FUN has concluded partnership contracts, during a certain period and within the limit of available stock.
8.3.2. The rates displayed on the Website and crossed out with a line mean the last price at which the product was sold by LEMO FUN without any discount applied for the respective product. The cut price is/can be the price recommended by the manufacturer of LEMO FUN products, this rate being known as the recommended retail price (RRP), manufacturer price, or price-list. These rates are purely informative and indicative for LEMO FUN to determine the price of the products sold and have no legal value for the CLIENT.
8.3.3. In order for LEMO FUN to comply with the legislation in force, i.e. in order not to communicate to the CUSTOMERS prices or discounts that may mislead, the manufacturer/supplier of the products must send supporting documents to the Company to confirm the accuracy of the recommended price. In any case, LEMO FUN is free to set the price and price reduction applicable to the products sold on the SITE, without the supplier or manufacturer imposing, directly or indirectly, the selling price of a product.
8.3.4. The prices will be displayed in the national currency LEI, as well as the price reductions, and the reference currency for the calculation, payment and invoicing of the ordered products will be the local currency LEU.
8.3.5. In the event of placing an order paying the counter value using a card in EUR currency, the customer can use the EUR account available on the SITE. If the payment is made in the LEI account using a card in EUR, USD or another foreign currency (another international currency), the bank issuing your card can convert the amount paid for the products purchased on the SITE into lei, there being the possibility for your bank to charge a currency exchange fee. Thus, it is the obligation to inform you about the existence of such a commission before placing an order on the SITE. LEMO FUN is not and cannot be responsible for the lack of information of its CUSTOMERS. For clarification, in the case of online payments, LEMO FUN is not/cannot be held responsible for any other additional costs borne by the CLIENT, including but not limited to currency conversion fees applied by the latter's card issuing bank, in the event in which the card issuing currency differs from the LEU currency. The CLIENT is solely responsible for this action.
8.3.6. Invoicing of purchased products is done in LEI and for payments in EUR, invoices will be issued for the equivalent in LEI of the amount paid. If the payment is made by bank card, LEMO FUN will debit the CLIENT's current account with the amounts representing the value of the ordered products, after sending the order confirmation to the latter. LEMO FUN can also invoice legal entities considering that the products can be ordered by both companies and individuals.
8.3.7. All information used to describe or present the products and/or Services available on the SITE, on the company's Facebook or Instagram page or on the company's pages in other social networks, if applicable (static images/campaign banners/dynamic images/presentations multimedia) does not represent a contractual obligation on the part of LEMO FUN to have the respective products in stock or the same identical products from the point of view of essential characteristics (color, size, weight or type of product, etc.), these being used exclusively as presentation.
8.3.8. In the description and/or presentation of its products and/or SERVICES, LEMO FUN reserves the right to use other products (accessories/etc.) that may not be included in the costs of the products actually sold.
8.4. Command
8.4.1. The CLIENT can place orders for products sold at a given time, exclusively on the SITE, by adding the desired product/products to the shopping cart, then completing the order by making payment using one of the payment methods expressly indicated. Once added to the shopping cart, a product is available for purchase as long as the promotional event (Campaign) is active and there is stock available for the ordered product. As a rule, a product added to the shopping cart remains in the cart until it is removed by the CUSTOMER. Also, adding a product to the shopping cart without completing the order does not entail the automatic reservation of the respective product. If the product added to the shopping cart is no longer in stock, we will notify you when you access the shopping cart about the new status of the selected product, in which case the product can be automatically removed from the shopping cart.
8.4.2. By completing the order, the CLIENT agrees that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the order, referred to in this document as the order issued.
8.4.3. By completing the order, the CLIENT agrees that LEMO FUN can contact him through any means of communication made available to LEMO FUN (e-mail, telephone) or expressly requested by the company for the purpose of contacting the CLIENT or maintaining the relationship with him.
8.4.4. LEMO FUN can unilaterally cancel the order made by the CLIENT, following a prior notification addressed to the CLIENT, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
8.4.4.1. non-acceptance by the issuing bank of the CLIENT's card, of the TRANSACTION, in the case of online payment;
8.4.4.2. the invalidation of the Transaction by the card processor approved by LEMO FUN, in the case of online payment;
8.4.4.3. the data provided by the CLIENT on the Site are incomplete leading to the impossibility of completing or processing the order or are incorrect;
8.4.4.4. the CLIENT's activity on the SITE may and/or cause damage of any kind, or harm LEMO FUN and/or its partners in any way;
8.4.4.5 making more than three consecutive failed delivery attempts.
8.4.5. The CLIENT can cancel an order placed, under the conditions stipulated in art. 11 of the Governmental Emergency Ordinance no. 34 of 2014 regarding the rights of consumers within the contracts concluded with professionals, as well as for the modification and completion of some normative acts.
8.4.6. If the CLIENT renounces within the legal term of withdrawal from the contract, an order made with payment using a bank card and in which the bank issuing the CLIENT's card has transferred the amounts paid to the LEMO FUN account, this amount will be returned by LEMO FUN no later than 14 days from the date on which the latter became aware of the CLIENT's intention to cancel the order and in any case, after receiving the returned product. For the reimbursement by LEMO FUN of the amounts paid, the same payment methods will be used as those used by the CLIENT for the initial transaction, except in the case where the CLIENT has agreed to another payment method, expressly indicated in writing by this.
8.4.7. In the event that a product ordered by the CLIENT, making a payment by bank card in advance, cannot be delivered by LEMO FUN, the latter will inform the CLIENT of this fact and will return to his account the counter value of the products, within the term stipulated at Art. 8.4.6, calculated from the date on which LEMO FUN became aware of this fact or from the date on which the CLIENT expressly expressed his intention to withdraw from the contract (see the Return Policy under art. 10).
8.4.8. If the CLIENT requests the cancellation of an order paid with the card, the conditions provided for the right of withdrawal from the chapter https://candlesupply.eu/pages/politica-de-retur will apply. After placing the orders, they cannot be modified by the CUSTOMER.
8.4.9. If the Customer has made a change to the order according to art 8.4.8, and the value of his new order is lower than the value of the products/Services originally ordered, LEMO FUN will return to the CUSTOMER's account the amount representing the difference between the value of the initial order and the new one orders, within a maximum of 14 days from the date on which LEMO FUN became aware of this fact.
8.4.10. The delivery details of the products, including but not limited to the required delivery time, do not constitute a contractual obligation on the part of LEMO FUN, with the exception of the obligation provided by law to deliver the pods ordered within the legal term of 30 days from the date of conclusion of the contract to distance.
8.4.11. If a CLIENT modifies his personal data, by accessing the forms available on the SITE, all orders in progress existing at that time, keep the data defined/accepted by the CLIENT after the moment of making the change, taking into account the new ones for delivery and contact data modified accordingly but to the extent that updating the data is possible in relation to the effective delivery date of the ordered product(s).
8.4.12. LEMO FUN makes all the necessary efforts in order to provide correct information regarding the price and characteristics of the products displayed for sale on the SITE. However, in the digital environment, system errors can occur at any time, without being generated by LEMO FUN and cannot always be controlled by the company. System errors can affect the proper functioning of the WEBSITE, bringing changes to the prices or characteristics of the products, which may be displayed incorrectly. In case of registration of an order with a derisory price compared to the actual price of the respective product, LEMO FUN has the right not to honor the respective order, which it will cancel, with the subsequent information of the CLIENT. In case of registering an order for a product with incorrect characteristics (type, weight, size or model), LEMO FUN will make every effort to deliver to the CLIENT a product with characteristics as close as possible to those presented at the time of placing the order. Thus, LEMO FUN cannot be held responsible for system errors that are not generated by its actions, thus asking its CUSTOMERS in advance to approach a condition of good faith, understanding and cooperation with and towards LEMO FUN.
8.5. Contract and completion
8.5.1. LEMO FUN will include in the parcel sent to the CLIENT, depending on the type of each product, all the necessary documents attesting the purchase of the products by the CLIENT, respectively the documents proving the authenticity of the products and the related invoice proving the purchase. In addition, LEMO FUN can include advertising materials in the package to promote its own products or campaigns (or those of third-party partners) as well as gifts intended for CUSTOMER loyalty.
8.5.2. LEMO FUN will facilitate informing the CLIENT about the processing stage of his order.
8.5.3. The contract to which the LEMO FUN documents certifying the delivery to the CLIENT and the products contracted by him are added, becomes an honored contract.
8.6. Transport
8.6.1. The delivery of the purchased products/Services to the CLIENT is carried out by means of a fast courier company. The fast courier company/companies process the personal data of the LEMO FUN CLIENT, exclusively for the provision of transport services for the products purchased by them from the company's website and only in full compliance with the present Terms and Conditions document. Also, the potential third-party partners of the fast courier company, mandated with the consent of LEMO FUN for the fulfillment of transport services, which process personal data of LEMO FUN CLIENTS, are required to strictly comply with the Terms and Conditions document and the law regarding safe processing of personal data and company policies in general. LEMO FUN concludes personal data processing agreements with partner courier companies. In this sense, the courier company can contact LEMO FUN Customers through any contractually agreed means of communication (e-mail, telephone, SMS) within the limits and for the purpose provided for in this article. LEMO FUN has concluded partnerships with courier companies that ensure delivery on the territory of Romania, in the localities where the partner carriers have delivery points.
8.6.2. The delivery will be made on average as quickly as possible and in any case within the legal term provided by law, namely 2-3 working days from the confirmation of the order by LEMO FUN. In the event that the product will be delivered beyond the above-mentioned deadline, LEMO FUN will inform the CLIENT by e-mail, applying the provisions of art. 8.4.7.
8.6.3. All products sold on the Site are delivered exclusively on the territory of Romania.
8.6.4. The delivery costs are generally borne by the CLIENT, regardless of the size or number of parcels, with the exception of the cases in which the delivery costs are borne by LEMO FUN as part of a promotion or a loyalty or promotion campaign.
8.7. Quality and guarantees
8.7.1. If applicable, each product sold by LEMO FUN benefits from the warranty period mentioned as the case may be, in the product's warranty certificate and in full compliance with Law 449/2003 on the sale of products and their associated guarantees, republished and updated. Details about the characteristic features of each product are provided on its presentation page. Information on the LEMO FUN Warranty Terms and Conditions are available in the https://candlesupply.eu/pages/garantie section, or can be made available to the CUSTOMER in the form of a brochure or a document, included in each package. No CLIENT may request an extended warranty in other terms and conditions and/or a warranty valid for a longer term than that provided in the documents mentioned in this article. The guarantee offered by LEMO FUN is issued in accordance with the legislation in force and is based on the company obtaining supporting documents for the quality/duration of use of the products sold, if applicable, certificates of authenticity and/or compliance or approvals (stamps) for sale on the territory of Romania, directly from the manufacturer and/or the manufacturer's authorized distributors.
8.7.2. Each product sold by LEMO FUN benefits from a guarantee of compliance according to the provisions of Law 449/2003, and according to the above provision, including for cases where the information regarding the quality of the products offered by the product manufacturer is missing.
8.7.3. In accordance with art. 11 of Law 449/2003, each CLIENT can request, in case of non-compliance, the repair, replacement of the product within the available stock, or the return of its value. Also, the CLIENT benefits from the terms stipulated in Chapter V of Law 449/2003.
8.7.4. If LEMO FUN cannot execute the contract because the product is not available, it will inform the CLIENT about this unavailability, on the date LEMO FUN becomes aware of this case.
8.7.5. In the event of exceeding the delivery term indicated in art. 8.6.2, LEMO FUN will inform the CLIENT by e-mail and may agree with him to extend the delivery term by a period that will not exceed the initially stipulated delivery term. If, within the new mutually agreed period, the product will be unavailable for delivery, the CLIENT may request the termination of the remote contract and the cancellation of the order. The CLIENT has at his disposal a period of 3 working days from the date of issuance of the information notice to express his option regarding the ordered product. The lack of receipt by LEMO FUN of an answer from the CLIENT within the specified term, will be considered as his tacit acceptance for the extension of the delivery period. In all cases where the CLIENT expresses his option in writing to terminate the contract and cancel the order, if the product has already been paid by him, LEMO FUN will return the amounts paid according to art. 8.4.7.
9.1. Promotional codes
LEMO FUN can offer promotional codes by organizing promotions valid exclusively for the section mentioned in the e-mail transmitting the code, unless otherwise specified. The promotional codes are applied to the expressly indicated products. Promotional codes can be used exclusively at the time of placing the Order and cannot be used to reduce its value after the Order has been placed.
9.1.2. Only one promotional code can be used in an Order, considering that the section for placing the Order does not allow the use of several codes within the same Order. For the eligibility for a promotion, the value of the transport is not taken into account, except when it is specified otherwise in the conditions of the promotion. Promotions that have as their object free or reduced shipping costs are applied for each delivery.
9.1.3. In the event that a promotional code was applied to an Order that could not be honored or was canceled for any reason due to the exclusive fault of LEMO FUN, the CUSTOMER has the right to request the reactivation of the respective promotional code, exclusively in writing, through - an e-mail to the address info@shoplumanari.ro, sending the information requested by LEMO FUN in order to reactivate the promotional code. The promotional code is reactivated for a limited period of time expressly specified on the date of receipt of the promotional code.
9.1.4. The promotions carried out on the SITE https://candlesupply.eu are not cumulative, the biggest discount is applied. This is valid for any form of discount (loyalty cards, promotional codes, gift vouchers, percentage discounts on the SITE, etc.) as a rule, with the exception of situations where it is mentioned otherwise in the promotion. Also, in the case of the existence of a percentage voucher, the holder of such a voucher cannot benefit from the cumulative discount conferred by the application of the percentage voucher to the already existing discount within a promotion. Certain promotional campaigns cannot be combined with other discounts, promotions or loyalty actions. This is specified in the regulations of the respective campaign.
9.1.5. LEMO FUN establishes unilaterally or in collaboration with certain of its suppliers the regulations of the promotions and contests it organizes, these being published exclusively on the SITE. Promotions are applied to Orders that fully comply with the rules displayed on the SITE, during the validity period clearly mentioned and within the limit of available stock.
9.2. Interruption of the promotional campaign
In the case of a Promotional Campaign organized by LEMO FUN, as the organizer, reserves the right to interrupt the Promotional Campaign at any time during its development, with prior information to the participants through appropriate means of communication (e-mail, telephone or display in the dedicated section campaign). The organizer reserves the right to modify any of the conditions established in the regulations of the respective campaign, during its development, for valid reasons, but not before announcing the changes made.
9.3. Vouchers/coupons/promotional codes
9.3.1. General provisions
Voucher represents a promotional code, respectively a promotional coupon. Each voucher is identified by a voucher code and has various requirements to be valid and applicable. Please check carefully all the details and information on the voucher so that the discount can be granted.
The value of each voucher is specified on it.
Transport and handling fees are applied to any product purchased, regardless of value, if promotions, regulations, etc. do not provide otherwise. Thus, if a voucher imposes a certain minimum purchase value of some products, the transport, handling, etc. fees also apply to these products. A voucher cannot be used to pay for taxes, delivery, handling or other Services, unless otherwise agreed.
Any item, regardless of the promotion, will have a minimum value, LEMO FUN cannot sell products with zero value.
The customer will pay the tax to which he is obliged by law depending on the promotion.
The vouchers are only valid if they are used on the SITE https://candlesupply.eu.
Vouchers prohibited by law will be considered void.
Vouchers are not intended for resale and cannot be converted into money.
Vouchers cannot be replaced if they are lost, stolen or destroyed.
All the provisions regarding fraud, mentioned on the SITE https://candlesupply.eu, are fully applicable in terms of fraud related to vouchers and the attempted fraud will be brought to the attention of the competent bodies.
9.3.2. Contest regulations
LEMO FUN establishes the regulations of the promotions and contests it organizes. These regulations are made known to potential participants through the own SITE or on the official pages of social networks (Facebook, Instagram), as well as upon request at the company's registered office.
Orders that fully comply with the participation rules of the contest with prizes, the promotion or the campaign will be taken into account for awarding the prize or benefit offered. Orders containing discount vouchers or value vouchers cannot be combined with other orders.
LEMO FUN can cancel a promotion without prior notification for reasons beyond its control, such as technical faults in the system, respectively software/hardware faults, and will inform the CLIENT as soon as possible about the reason that caused the cancellation the respective promotion or campaign.
Discount vouchers from the same promotional campaign are not cumulative, only one discount/order is applied.
9.3.3. Application conditions
Each voucher will be limited so that the use of multiple vouchers from one IP address or from the same IP address is not allowed.
Any promotion to which discount vouchers are applied is limited to one voucher per individual or legal entity (identified as CLIENT).
Each voucher is limited to a single use and is valid for a limited period of time, as will be mentioned in this document, in the e-mail by acre the voucher is granted and in the CLIENT account the "vouchers" section, or as mentioned in each separate promotion/offer. LEMO FUN reserves the right to modify or cancel these vouchers at any time, with the subsequent information of the CUSTOMERS and respecting the rights of the CUSTOMERS who are already in possession of valid and legally obtained vouchers. No voucher can be applied to other promotions/offers except those strictly mentioned in the respective offer.
If the products for which the voucher was granted and for which the CUSTOMER qualified for the promotion were not purchased, the voucher cannot be applied. For example, vouchers granted for certain products that are later canceled/returned by the CLIENT cannot be considered valid, they only have effects as a discount applied to those products actually paid for.
The voucher applies only to the products/categories expressly mentioned as being eligible in the promotion.
Promotional offers cannot be combined in the same order. Only one discount voucher can be used per order.
In the case of orders containing several products, the value of the discount voucher is allocated to each product depending on the weighted value of that product from the total value of the order, excluding transport, handling and other Services fees.
Any voucher will be valid starting from the date of its application as a discount on the order already made. A voucher cannot be applied to an order placed in the past.
9.3.4. Cancellation, refusal, order return
In the case of returning products purchased with a voucher, the discount granted may be deducted from the value of the return.
If an order to which a voucher discount has been applied is cancelled, rejected or returned in full, the amount paid will be returned to the CLIENT and the voucher will lose its validity and cannot be reactivated.
If an order to which a voucher discount has been applied and contains several products is cancelled, rejected or partially returned, the discount granted by applying the voucher cannot be applied to the other products remaining in the order if the value of the order does not comply with the conditions of the offer/promotion. LEMO FUN will not refund the amount allocated from the voucher for canceled, rejected or returned products that are part of an order with multiple products. The amount paid by him for the products will be returned to the CLIENT.
To view the rules applicable to the return of ordered products, go to https://candlesupply.eu/pages/politica-de-retur applicabila LEMO FUN.
11.1. LEMO FUN does not ask the CLIENT through any means of communication (e-mail/telephone/SMS, etc.) for information regarding confidential data, bank accounts/cards or personal passwords.
11.2. The CLIENT assumes full responsibility for disclosing his confidential data to any third party.
11.3. LEMO FUN disclaims any responsibility, in the event that the CLIENT is harmed in any way by a third party who claims to be a representative of LEMO FUN or to represent its interests.
11.4. The CLIENT will inform LEMO FUN of such attempts, using the contact details.
11.5. LEMO FUN does not promote SPAM. Any CLIENT who has explicitly provided his email address on the SITE can opt for the deactivation of the CLIENT Account related to this email address, with the fulfillment of the conditions mentioned in art. 6.3. of this Document.
11.6. The communications made by LEMO FUN through electronic means of remote communication (ie e-mail) contain complete and compliant identification data of the sender or links to them, on the date of transmission of the CONTENT.
11.7. The following purposes, once achieved, will be considered attempted fraud of the SITE/CONTENT and/or LEMO FUN, the latter reserving the right to request the initiation of criminal prosecution against the person or persons who tried to , or has achieved this goal(s):
11.7.1. Accessing the data of any type of another CLIENT by using an existing or fake ACCOUNT or by any other method;
11.7.2. Altering or modifying the WEBSITE CONTENT or any correspondence sent by LEMO FUN to the CLIENT in any way;
11.7.3. Affecting the performance of the server/servers on which the SITE runs;
11.7.4. Accessing or disclosing to any third party who does not have the necessary legal authority, the CONTENT sent by any means by LEMO FUN to the CLIENT when he is not the legitimate recipient of the CONTENT.
12.1. LEMO FUN cannot be held responsible in any way towards any CLIENT who uses the SITE or CONTENT, other than within the limits of the articles constituting the Terms and Conditions and the Policies published on the SITE, with the exception of situations where LEMO FUN violates the law in force.
12.2. If a CLIENT considers that a CONTENT sent by any means by LEMO FUN infringes copyright or any other rights, he can contact LEMO FUN for details, according to the contact details, so that the latter can take a decision on the cause.
12.3. LEMO FUN does not guarantee natural or legal persons access to the SITE or its services uninterruptedly and does not grant them the right to download or modify partial and/or complete CONTENT, reproduce partial or complete CONTENT, copy, or to exploit any CONTENT in any other way, or to transfer to any third party any CONTENT to which he has and/or has obtained access without the prior written consent of LEMO FUN.
12.4. LEMO FUN is not responsible for the CONTENT, quality or nature of other SITES that are reached through links from the CONTENT, regardless of the nature of these links. For the respective WEBSITES, the responsibility is fully borne by their owners.
12.5. LEMO FUN is exonerated from any fault in the case of the use of the SITE and/or the CONTENT transmitted to the CLIENT, by any means (electronic, telephone, etc.), through the SITE, e-mail or an employee of LEMO FUN , when this use of CONTENT can or does cause damage of any kind to the CLIENT and/or any third party involved in this CONTENT transfer.
12.6. LEMO FUN does not offer any direct or indirect guarantees that:
12.6.1. The service will be according to the CLIENT's requirements;
12.6.2. The Service will be uninterrupted, secure or error-free of any kind;
12.6.3. If applicable, the products/services obtained for free or against cost through the SITE will correspond to the requirements or expectations of the CLIENT,
12.6.4. The WEBSITE or any related service offered in the online environment will be continuous, free of errors generated by the computer systems used by LEMO FUN or operating errors of the Internet network or other operating errors arising from the contractual relationship that the company has with various partners (electricity provider, internet network provider, etc.).
12.7. Within the limits of the Terms and Conditions, the operators, administrators and/or owners of the SITE are not in any way responsible for their relationships or consequences resulting from, but not limited to, purchases, special offers, promotions, promotions, or any other type of relationship/connection/transaction/collaboration/etc. that may appear between the CLIENT and any of those who promote themselves directly or indirectly through the SITE.
12.8. The promotional materials (including but not limited to the campaign banners), used for the presentation of each campaign on the SITE and for the presentation of the products and/or on the company's Facebook and/or Instagram pages, have the exclusive character of promoting the products, without the use of banners being interpreted as an obligation assumed by LEMO FUN to actually have in stock for trade purposes, the products that appear or may appear within them. Thus, only the products presented on the SITE, having indicated the sale price and their characteristics, serve the commercial purposes of the company and are thus available for sale.
13.1. Except for the cases in which they have not expressly provided otherwise, none of the parties to a concluded contract, which is still in progress, will be responsible for the non-execution on time and/or in an appropriate manner, in whole or in part, of any of the obligations that it is incumbent on him based on the contract, if the non-execution of the respective obligation was caused by a force majeure event.
13.2. The party or the legal representative of the party that invokes the event mentioned above, will immediately and fully inform the other party of its occurrence and take any measures available to limit the consequences of that event.
13.3. The party or the legal representative of the party that invokes the event mentioned above is exempted from this obligation only if the event prevents it from completing it.
13.4. If, within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages-interests from the other.
13.5. The party invoking the event of force majeure must prove the impossibility of fulfilling the obligations within 30 days from the date of occurrence of the event, but within the limits of art. 12.3.
14.1. By using/visiting/viewing the WEBSITE and/or any content sent by LEMO FUN to the CLIENT by accessing and/or sending by any means (electronic, telephone, etc.), he declares his agreement with the provisions of the Terms and Conditions document.
14.2. Any dispute with reference to these Terms and Conditions that could arise between the CLIENT and LEMO FUN will be resolved amicably, the parties submitting all the necessary diligence in this regard.
14.3. Any dispute, of any kind, that could arise between the CLIENT and LEMO FUN or the company's partners, will be resolved amicably. If this is not possible, the conflict will be resolved by an authorized mediator agreed by both parties in dispute, and in the event that the mediation does not resolve the dispute, the dispute will be referred to the competent courts at the LEMO FUN headquarters, in accordance with the Romanian laws in force.
14.4. If any of the above clauses will be found null or invalid, regardless of the cause, this clause will not affect the validity of the other provisions of this document.
14.5. This document has been drafted and will be interpreted in accordance with Romanian legislation.
15.1. LEMO FUN reserves the right to make any changes to these provisions, as well as any changes to the SITE or its structure as well as the services and functions of the SITE, as well as any CONTENT without sending a prior notification to the CLIENT , if the changes do not impact the legal situation or the company's relationship with the CLIENT.
15.2. Within the limits of the Terms and Conditions, LEMO FUN cannot be held responsible for any errors that may appear on the SITE for any reason, including changes, settings, etc., which are not made by the SITE administrator.
15.3. LEMO FUN reserves the right to insert advertising banners of any nature and/or links on any page of the SITE, in compliance with the legislation in force and the rights and freedoms of CUSTOMERS.
16.1. If there are any questions or suggestions regarding LEMO FUN, please contact us at phone number +40784943113 (call with normal rate in the Orange network), from Monday to Friday, between 09:00 a.m. and 5:00 p.m.: 00 pm, or by email at info@shoplumanari.ro.
