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1. The operator of personal data
The operator of personal data obtained from the company's clients or provided by them is:
LEMO FUN SRL Commercial Company
Reg. Com: J40/3094/2016
ID: RO35737049
WEBSITE: https://shoplumanari.ro, https://candlesupply.eu
You can contact us via:
E-mail: info@shoplumanari.ro
By phone: +4 0784 943 113
By mail:
Str. pe Deal 251, Crevedia Mica, Crevedia Mare, Giurgiu county, postal code 087061
Within this Policy, the Operator of personal data will be referred to as "LEMO FUN" or "the company".
2. General
The need to keep personal data varies depending on the type of data that is processed within the company. Some data can be deleted immediately, and others must be stored until such time as their future usefulness is no longer a possibility. There are cases where personal data is stored for a limited period of time, the storage terms being thus imposed by the legal regulations in force, applicable at the national level or at the level of the European Union.
In other cases, the storage terms must be established by each individual organization, depending on its activity, taking into account the data processing principles provided for in EU Regulation 679/2016 on the protection of natural persons with regard to data processing of a personal nature and regarding the free movement of such data (known by the English acronym "GDPR"). As the company's determination of personal data processing and retention periods can be somewhat subjective, implementing a Retention Policy is important to ensure that company-wide data retention rules are consistently applied throughout organization.
In any case, the provisions of the GDPR and Law 190/2018 regarding measures to implement the General Data Protection Regulation will be respected by the company in the storage activities of the processed personal data.
3. Storage Policy
The scope of this Policy covers all company data, namely data stored in its IT systems, data provided by the company in the media, data rented or originating from collaborations and contractual partnerships, regardless of location (company headquarters or work point) in which these data are processed.
The retention policy within LEMO FUN is a tool that provides the guarantee that the requirements of the GDPR, the relevant laws and regulations in the field of personal data protection are respected. This Policy mainly refers to the principle of limiting the time retention of processed personal data and which involves storing them only for a period of time necessary for the purposes for which these data are processed. The retention (storage) policy of personal data is primarily intended as a resource favorable to the company's activity, which will allocate relevant retention periods in all areas of activity and departments of the company, allowing to carry out the activities of removal/deletion of personal data in a consistent and controlled manner.
4. Requests regarding the Retention (storage) Policy of personal data
This Policy is applicable to natural persons as CLIENTS of LEMO FUN, legal entities as CLIENTS, but also to representatives of our contractual partners, both as Personal Data Operators in relation to LEMO FUN or as Persons authorized by Operator, according to the General Data Protection Regulation.
We store and process personal data only in cases where you have voluntarily provided us with this data, such as by registering a customer account, placing an order on the SITE with or without having an ACCOUNT, filling in a contact form or subscribing to the newsletter the company.
To the extent that you have requests or questions related to the storage periods of your personal data within LEMO FUN, please contact the company using the above-mentioned e-mail address or telephone number.
5. The reasons justifying the long-term storage of personal data at the level of LEMO FUN
The company does not aim to adopt a "save everything" approach. We believe that such a rule is not practical or cost-effective and would place an excessive burden on all company personnel and especially on the IT department that would manage an increasing amount of data. However, certain data must be kept long-term, to protect the interests of the company, to save evidence of the processing or deletion of personal data processed according to the law and this Policy, if LEMO FUN considers it necessary, and generally to comply with good business practices.
Some of the most important reasons for the long-term storage of data within LEMO FUN are the following:
Archiving how to handle potential complaints about the quality of our services;
Providing justifications or evidence in case of disputes or even litigation;
Investigation of work accidents;
Investigation into the occurrence of a security incident (breach);
Legal regulations;
Intellectual property safety.
6. Retention periods (storage)
Personal data storage periods are specified in the table below and apply to all record formats, i.e. paper and/or electronic format, unless otherwise specified in this Policy.
DEPARTMENT | PROCESSING ACTIVITY | RETENTION PERIOD |
MARKETING | Campaign forms in physical format | 3 months after they are stored electronically |
MARKETING | Campaign forms in electronic format | 3 years from the date of completion of the original |
MARKETING | Documents certifying winnings or prizes awarded based on contests and raffles | 10 years from the date of their conclusion |
MARKETING | Phone calls for promotional and marketing purposes | 30 days |
MARKETING | Information about entering contests with prizes | 5 years from the date of completion of the competition |
MARKETING | Information about participation in campaigns organized on the company's social media pages (Facebook, Instangram) | 2 years from the date of completion of the campaign |
CUSTOMER SERVICE | E-mail received from the CLIENT for formulating a complaint | 3 years from the date of its receipt in physical and electronic format |
CUSTOMER SERVICE | E-mail received from the CLIENT for sending a request related to the company's commercial activity | 3 years from the date of its receipt in physical and electronic format |
CUSTOMER SERVICE | E-mail received from the CLIENT for requests related to personal data processing activities within the company | 3 years from the date of its receipt, both in physical and electronic format |
CUSTOMER SERVICE | The database where we store information about the company's customers | Generally, until the date you request data deletion or until the date we learn that the data has become inactive. In particular, we update this database whenever we have or are made aware of changes to this data and in any case, every year we update the database and remove by deletion the information that is no longer current. |
LOGISTICS | AWB (Airway Bill) and documents accompanying the shipment of the goods from the warehouse to the customer (delivery order) | 5 years |
LOGISTICS | Goods Accompanying Notice (NIR) | 5 years |
BUSINESS RELATIONS | Contracts concluded by the company with suppliers | 10 years from the date of termination of the contract |
BUSINESS RELATIONS | Partnership contracts concluded by the company for commercial promotional events organized by the company | 10 years from the date of termination of the contract |
BUSINESS RELATIONS | Business cards collected during business meetings | 1 year from the date of the last contact |
BUSINESS RELATIONS (B2B) | Personal data, such as: the name, position and contact details of the representatives of the companies we collaborate with | Until the date you request data deletion or until the date we learn that the data has become inactive |